IT Customer Support

Position requires shift flexibility to support a 24×7 operation.

Basic Qualifications:

• 2+ years of customer service experience
• Experience using multiple systems to identify solutions for the customer and the ability to manage multiple systems, tabs and issues at one time
• Experience with follow up and closure for customer
• Experience with thorough documentation of contact
• Proven excelled customer service skills
• Excellent verbal and written communications
• Must have strong focus, dedication to research and resolve issues
• Excellent knowledge of computers and Microsoft systems, 40 wpm typing

Desired Skills:

• High volume IT Support experience,
• Strong communication skills and multi-tasking skills
• Strong verbal customer service skills,
• Strong IT knowledge
• Must be available to work nights, holidays and weekends